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Mobile Crisis Services

The team you need, wherever you are.

Our Mobile Crisis Services teams are comprised of licensed clinical supervisors and clinicians, family advocates, peer support specialists, and case managers. In teams of two, team members are deployed to assist adults, children, adolescents, and their families resolve emotional and behavioral health crisis situations.

We help prevent unnecessary hospitalization and emergency room visits by stabilizing the crisis in the most normalized, least restrictive setting.

Mobile Crisis teams function within a continuum of related services throughout the community to build an integrated crisis system that meets the needs of all children, adults, adolescents, and their families. 

Our Goal

We strive to provide strengths-based and family-focused crisis solutions, where individuals and family are. Our community-based, culturally sensitive, and inclusive model preserves the family system, works to prevent unnecessary hospitalization, and gives hope to clients and families.

Our Approach

In the least intrusive manner, we:

  • Maximize the strengths of the child and family system
  • Collaborate with community agencies
  • Provide timely and appropriate level crisis response
  • Work to prevent higher, more restrictive levels of care using natural resources and community-based supports


  • Consultation and information
  • Clinical assessment
  • Crisis intervention and stabilization
  • Referrals and linkages to ongoing community resources
  • Follow-up case management
  • Family or peer advocacy and support

How to Get Help in a Crisis

Parents, guardians, or adults should call 518.292.5499 for immediate live crisis support. When our teams are unavailable, you will be prompted to reach out to the nearest emergency responders, including 911, local hospital emergency room, or local mental health agency in your county for support.

What to Expect

Our clinician makes a telephone assessment and discusses interventions including:

  • Telephone support
  • Face-to-face intervention to further assess risk and de-escalate the situation
  • Connection to appropriate community resources

In situations involving imminent risk, our clinicians will refer callers to appropriate emergency responders.

Service Area

The teams respond to adult, child, and adolescent crises in:

  • Albany County
    (child and adolescent services only)
  • Rensselaer County
  • Saratoga County
  • Schenectady County
  • Warren County
  • Washington County

Please note: Northern Rivers’ Mobile Crisis Services team in Albany County handles children and adolescent crises only. For an adult in crisis in Albany County, please contact the Albany County Mental Health Center Mobile Crisis Team at 518.549.6500.

[Overview] [Brochure][Overview-Spanish]